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How bk4 Handles Your Personal Information

Your account data — from your bKash deposit history to your login activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it. Access and eligibility depend on your local law and eligible regions.

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bk4 How bk4 Handles Your Personal Information
CONTACT YOUR PRIVACY TEAM

Reach Us About Your Data

Live Chat Open the chat widget from any page in your account. Our support team handles data queries and can escalate a formal data request on your behalf.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can verify your identity before acting.
Account Settings Some data preferences — such as communication opt-outs — can be managed directly inside your account settings without contacting support.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

Data Retention

We keep your account data for as long as your account is open and for a defined period after closure. You can request a summary of what we hold by contacting support.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

Account Security

Login access is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, change your password immediately and contact support.

Requesting Changes

To correct, export or delete your personal data, contact our support team via live chat or email. We will verify your identity before processing any change to your account record.

Common Questions About Your Privacy on bk4

We collect your registration details, mobile number, device information, and payment method references such as your bKash or Nagad wallet ID. We collect only what is needed to run your account.

We do not sell your data. Payment processors like bKash, Nagad, and Rocket receive only the transaction data needed to complete a transfer. Their own privacy terms govern what they hold.

Your data is kept while your account is active and for a period after closure as required by applicable rules in your region. Contact support to ask about the specific retention period for your account.

Contact our support team via live chat or email with your registered account details. We verify your identity first, then process your request to export, correct, or delete your data.

Login is secured with OTP verification to your registered mobile number. Payment references for bKash, Nagad, and Rocket are stored in encrypted form and never displayed in full after entry.

Change your password immediately from account settings, then contact support via live chat. Our team can review your session history and take steps to secure your account right away.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.