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Understand Your Rights Before You Play

Using bk4 means you agree to the terms set out here — covering account use, data handling, and what we expect from you and what you can expect from us.

Account eligibility rulesData handling policyPayment terms: bKash, Nagad, RocketJurisdiction-dependent accessYour rights and contact paths
bk4 Understand Your Rights Before You Play
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about these terms, a data request, or a dispute about your account, our support team handles legal and account queries directly. Raise your concern through any of the channels below and we will respond with the relevant policy reference and next steps.

Team online

Live Chat

Open the chat window from your account dashboard. For legal or policy queries, select the Account and Policy option so your message reaches the right team.

Email Support

Send your query to our support address listed in your account settings. Include your registered mobile number and the specific policy section you are asking about.

Help Centre

Our help centre carries the full text of these terms, plus plain-language summaries of your rights, data retention periods, and how to request account changes.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and data handling are not afterthoughts here. Every account uses encrypted storage for personal details, and payment data from bKash, Nagad, or Rocket is never stored on our servers after a transaction completes — we work through the payment gateway only. If you want to know what data we hold on you, you can request a full data export through your account settings or by contacting support.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request deletion after that period.

Cookie Policy

We use session cookies for login and analytics cookies to understand how you navigate the platform. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Data Change Requests

To update your registered details — name, mobile number, or linked payment method — contact support with proof of identity. Changes to payment details require re-verification.

Your Legal Questions, Answered Directly

These are the questions we get most often about our terms, your data, and how access works. If your question is not here, contact our support team through your account dashboard.

Access depends entirely on your local laws and eligible regions. We strongly recommend you check whether online betting platforms are permitted under Bangladeshi law before registering or depositing.

We collect your name, mobile number, and payment method details when you register. Activity data — bets placed, deposits via bKash or Nagad — is retained for account and compliance purposes.

Log in to your account and go to Account Settings, then Privacy. From there you can submit a data export request. Our team processes these within a reasonable timeframe under applicable law.

Yes. After you close your account, you may request data deletion for information we are not legally required to keep. Contact support with your registered mobile number and deletion request.

Any balance in your account wallet must be withdrawn before you close your account. We cannot process a withdrawal to bKash, Nagad, or Rocket after the account is closed.

We notify you at the contact details on your account — usually your registered mobile number — before any material change takes effect. Continued use after that date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.